Frequently asked questions regarding migration of our Passenger Service System

  • Why am I not able to search any flights on the website?
  • We are migrating to a new Passenger Service System (PSS) to improve your experience significantly. Our reservation system may not be functional during the migration period from 24th May 1800 IST to 25th May 1000 IST. During this period, you may not be able to search for flights, create a new booking, or make any changes to your existing booking, such as Date Change, Cancellation, or Reissue of your ticket. However, you will be able to complete your check-in on the website as usual. We invite you to get in touch with our representatives available under the Ask Maharajah chat bot. We regret any inconvenience caused and look forward to a better future together with you.
  • What will happen to the existing booking during and after the migration?
  • We are taking extensive measures to ensure a seamless migration to this new system.Your booking is secure, and your ticket number will remain the same.Your airline booking reference number may change, however, you can use your ticket number as a reference for all activities, including check-in.
  • Why can’t I access my Flying Returns Account on the website?
  • We are migrating to a new loyalty system to serve you better. To ensure an effective transition, access to your Flying Returns account will not be available from 24th May 18:00 IST to 30th May 15:10 IST. We regret any inconvenience caused and look forward to a better future together with you.
  • I can’t book my redemption ticket?
  • We are migrating to a new loyalty system to serve you better. Redemption and award bookings will not be available 24th May 18:00 IST to 30th May 15:10 IST. We invite you to try redemption after 30th May 15:10 IST. We regret any inconvenience caused and look forword to a better future together with you.
  • When my frequent flyer miles will get credited in my account?
  • Miles will be credited after the outage period 30th May 15:10 IST.
  • I am travelling during the migration period. Will there be any impact?
  • This migration will not impact your flight schedule. Please report to the airport in time for your flight. If you are holding any tickets for travel scheduled between 24th May 1800 Hrs IST to 25th May 1000 Hrs IST, we request you to complete your Web Check-in well in advance to avoid any inconvenience. Our Web Check-in opens 48 hours before the scheduled flight departure.
  • I am having difficulties in check-in. What do I do?
  • Please use your e-ticket number to complete your Web Check-in. If you still encounter difficulties, please see an Air India agent at our airport check-in counters, who will assist you in completing the check-in.
  • Will there be any impact on my Special Service Request during the migration period?
  • We do not expect any impact. We are working hard to ensure that all your pre-booked services are migrated to the new system in time.
  • I was not issued my ticket despite the payment. What can I do?
  • We apologise for this inconvenience. We assure you that your payment will be reversed at the earliest if your tickets are not issued. We also invite you to contact our call centre to check your booking status if you do not receive your tickets.
  • I have received an unexpected email/SMS from Air India?
  • We regret the inconvenience. This may have happened due to glitches during the migration. In case this communication is not relevant to you, please ignore it.